177 GRI Index and Assurance statement Engaged citizen Fair partner Responsible banker Human Capacity Report Sustainability management Overview Foreword GRI Code Description RZB AG RBI AG NWB* Spec. Reference Explanation subs.** Society Local Communities DMA Aspect-specific management approach 76–77 FS14 Initiatives to improve access to financial services for n n n n 76–77 The FS14 is for the most disadvantaged people part not relevant for the ** Network banks: includes the 14 subsidiaries of RBI AG in CEE, as well as Raiffeisen Centrobank AG and Kathrein Privatbank AG ** Specialized subsidiaries: includes the figures for Raiffeisen Bausparkasse Gesellschaft m.b.H., Raiffeisen Kapitalanlage-Gesellschaft m.b.H. and Raiffeisen-Leasing GmbH and Valida Vorsorge Management specialized subsidiaries. Anti-corruption DMA Aspect-specific management approach 46–48 SO3 Percentage and total number of business units analyzed n n n n Corruption risks are for risks related to corruption assessed during the annual fraud risk analysis (incl. fraud, breach of trust, corruption). The entire RZB Group was included. SO4 Percentage of employees trained in organization‘s anti- n n n n 48 corruption policies and procedures SO5 Actions taken in response to incidents of corruption n n n n As part of the annual compliance audits, a case of corruption was identified in a NWB during the period under review and appropriate measures were initiated. Public Policy DMA Aspect-specific management approach 48–49 SO6 Total value of political contributions by country and recipient/ n n n n 49 beneficiary Anti-competitive Behavior DMA Aspect-specific management approach 60, 85–86 SO7 Total number of legal actions for anti-competitive behavior, n n n n 60 anti-trust, and monopoly practices and their outcomes Compliance DMA 46–48 SO8 Monetary value of significant fines and total number of non- n n n n 47 monetary sanctions for non-compliance with laws and regulations Product Responsibility Product and Service Labeling DMA Aspect-specific management approach 52–55 DMA/FS15 Policies for fair design and sale of financial products and services 57, 60 DMA/FS16 Initiatives to enhance financial literacy by type of beneficiary 144–148 PR4 Total number of incidents of non-compliance with regulations n n n n 60 and voluntary codes concerning product and service information PR5 Practices related to customer satisfaction, including results of n n n n 57–58 Of limited relevance for surveys measuring customer satisfaction RZB AG (central institute function). Marketing Communications DMA Aspect-specific management approach 53–60 PR6 Sale of banned or distributed products n n n n 53 No products of this kind were offered during the period under review. Customer Privacy DMA Aspect-specific management approach 54–55 PR8 Total number of substantiated complaints regarding breaches n n n n 54 of customer privacy and losses of customer data Social
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