77 GRI Index and Assurance statement Engaged citizen Fair partner Responsible banker Human Capacity Report Sustainability management Overview Foreword reworked in previous years to improve accessibility for the blind. Text can be converted into sound using special software. To advise minorities and customers with other native languages, Raiffeisen Bank Kosovo J.S.C. has made multilingual product brochures, ATMs, websites and e-banking tools available. The employees can communicate in Albanian, Serbian and English. For a number of years, Raiffeisenbank Austria d.d. in Croatia has issued rules for the provision of barrier-free access at the branches and ATM locations. Eastern Europe (EE) Barrier-free access to the ATMs for physically impaired people has been implemented at Priorbank JSC in Belarus through structural changes. Keyboards equipped with Braille lettering, voice navigation and English as a navigation language are available. In Russia, AO Raiffeisenbank worked with the Russian Society for People with Disabilities to implement an initiative to make barrier-free access to banking services available to disadvantaged populations through a call center. A further initiative aims to make the premises of the bank accessible barrier-free and, by the end of 2017 at the latest, to meet all standards in order to obtain corresponding certification from the Society for People with Disabilities. At the end of 2016, twelve branches in Moscow and 43 branches in other regions met these standards. An online training program on assisting persons with disabilities was also developed in 2016. The website is currently also being updated with functions for the visually impaired. Raiffeisen Bank Aval JSC in Ukraine offers customer-friendly internet banking, including a mobile version with numerous services that are also accessible for disadvantaged persons. Modifications for the visually impaired are currently in pro gress. These should be completed in the course of 2017. A multilingual website and product information are largely available, and the number of multilingual customer advisers is continuously increasing.
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