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78 Overview The following table provides an overview of the measures implemented in the core business at the individual companies. Overview of responsible banker/core business measures Austria CE SEE EE Topic Measure RBI/RZB RBSK RKAG Valida Kathrein RCB RBPL TBSK RBCZ RBHU RBAL RBBH RBBG RBKO RBHR RBRO RBRS RBBY RBRU AVAL Social and environmental policies for the core business Social and environmental criteria for lending decisions Customers with payment difficulties Customer satisfaction Sustainable investment products for customer funds Other sustainable products and services Initiatives for disadvantaged groups of the population Existence of a social and environmental policy Consideration of social and/or environmental criteria in the credit rating process/ for limit applications Policies/measures concerning fair dealing with customers with payment difficulties Measures that ensure consideration of customer concerns/ measure customer satisfaction Offer of investment products that are desirable from the perspective of sustainability Free money transfers for donations Free account and special conditions for defined NGOs / charitable institutions Electronic account statements Electronic product information Special conditions for retirees Special conditions for students and/or youths Products for customers with disabilities Barrier-free access to all branches and ATMs Website adaption for the visually impaired Adaptation of ATMs to the needs of the visually impaired Multilingual ATMs for immigrants Guidance/ assistance/training measures for dealing with people with special needs ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ part. n.a. n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. n.a. n.a. n.a. ✓ ✓ ✓ ✓ ✓ n.a. n.a. n.a. ✓ ✓ ✓ ✓ ✓ part. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. ✓ n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. ✓ ✓ n.a. n.a. n.a. n.a. ✓ n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. n.a. n.a. n.a. n.a. n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. n.a. n.a. n.a. n.a. n.a. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ n.a. ✓ ✓ ✓ ✓ Please see the list of abbreviations for the complete company designations. The measures listed above have largely no relevance for Raiffeisen-Leasing GmbH, which has therefore been left off the table. n.a. … not applicable part. …partially implemented


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