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Supplier evaluation and purchasing
RBI AG has around 2,200 suppliers which mainly provide services to the Head Office in Vienna and RBI. The
biggest expenses are in the areas of IT, Facility Management, Consultation and Marketing communications.
Suppliers are selected and classified according to selected criteria, and sustainability criteria are factored into
this through considerations of regionality. All suppliers of RBI must observe the Code of Conduct (CoC) and its
principles, which include compliance with laws, the ban on corruption and fraud, attention to employees’ basic
rights and environmental regulations.
Purchasing for RBI is partly carried out via RBI AG or for subsidiaries via ZHS Office- & Facilitymanagement
GmbH (ZHS). The latter takes on the following tasks for RBI AG: Building & property administration, building
management, energy management, space & relocation management, event support, purchasing of office
supplies, waste management and environmental protection.
Acting responsibly towards the environment and society, the ZHS revised supplier-related requirements in 2013.
Criteria taken into consideration include quality and costs as well as inquiries about supplier distance, compliance
with industry standards, agreements and guidelines on the environment and sustainability (e.g. UNGC) and
maintenance of certifications (quality, environment, employee protection, such as ISO 9001, ISO 14001, EMAS).
Apart from the obligatory annual check on supplier criteria, key environmental and social data are also surveyed
via an internal questionnaire. All suppliers of ZHS must meet certain sustainability criteria, which are electronically
recorded and analyzed. If these criteria are not met, no business relationship will be entered into.
A key supplier in Austria is Raiffeisen Informatik GmbH, which has set itself the goal, in terms of sustainability
management, of combining successful economic activity with responsibility for the environment and society.
Raiffeisen Informatik aims to shape the use and provision of information technology in an environmentally friendly
and resource-efficient manner across its entire life cycle.
Additionally, RBI’s top suppliers, provided purchasing is performed centrally, have been surveyed on the following
topics since 2015:
• Environmental and/or socially relevant certificates for the company and/or for products and/or services
purchased from us
• Proceedings due to the infringement of environmental regulations
• Indicators on mobility (km/tkm2)
88 percent of suppliers responded, and 56 leading suppliers (based on turnover) were surveyed. The feedback
shows that:
• 57 percent of all suppliers have social and/or environmental certificates for their company.
• 63 percent of suppliers publish their environmental and social data.
• 29 percent of suppliers have entered into a commitment with respect to sustainable aspects (e.g. Work &
Family audit, UNGC, Diversity Charter).
• No suppliers are in proceedings due to the infringement of environmental regulations.
We see the survey as an important step towards raising more awareness among our suppliers and will continue
with it.
Raiffeisen Bank International | Sustainability Report 2017
GRI content index / Assurance statement Engaged citizen Fair partner Responsible banker Sustainability management Overview Foreword
2 Ton kilometers or tkm are calculated from the transported mass in tons and the distance covered in kilometers.