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Raiffeisen Bank International | Sustainability Report 2017
GRI content index / Assurance statement Engaged citizen Fair partner Responsible banker Sustainability management Overview Foreword
GRI-Code Description RBI RBI AG Reference Explanation
417 M arketing and Labeling
103-2;-3 Management approach 46–50
103-2;-3/ Policies for fair design and sale of financial 49–50, 55–56
FS15 products and services
103-2;-3/ Initiatives to enhance financial literacy by 129–130
FS16 type of beneficiary
417-2 Incidents of noncompliance concerning n n 55
product and service information and
labeling
418 C ustomer Privacy
103-2;-3 Management approach 49–50
418-1 Substantiated complaints concerning breaches n n 50
of customer privacy and losses of
customer data
419 Socioeconomic Compliance
103-2;-3 Management approach 39–43
419-1 Non-compliance with laws and regulations n n 41
in the social and economic area
Product Portfolio
103-2;-3 Management approach 38–49
103-2;-3/ Policies with specific environmental and 40–42, 48–52
FS1 social components applied to core
business
103-2;-3/ Procedures for assessing and screening 50–52, 65–67
FS2 environmental and social risks in
business lines
103-2;-3/ Processes for monitoring clients‘ implementation Monitoring of the agreed credit
FS3 of and compliance with environmental and social covenants is standard practice
requirements included in agreements or transactions as part of the annual review of
all risk-related transactions.
103-2;-3/ Process(es) for improving staff competency to 52
FS4 implement the environmental and social policies
and procedures as applied to
business lines
103-2;-3/ Interactions with clients, investees and business 53, 55, 66, 117, 142–146
FS5 partners regarding environmental and social risks
and opportunities
FS6 Percentage of the portfolio for business n n 45
llines by specific region, size and AR RBI: 101ff and 112ff
by sector
FS7 Monetary value of products and services n n 57–58, 60–65
designed to deliver a specific social benefit
for each business line broken down
by purpose
FS8 Monetary value of products and services n n 58–65
designed to deliver a specific environmental
benefit for each business line broken down
by purpose
Audit
103-2;-3/ Coverage and frequency of audits to assess 42, 65, 71–72
FS9 implementation ofenvironmental and social
policies and risk assessment procedures
Active Ownership
103-2;-3/ Voting policies applied to environmental or 66
FS12 social issues for shares over which the
reporting organization holds the right to
vote shares or advises
on voting
FS11 Percentage of assets subject to positive and n n 65 This indicator only concerns
negative environmental or social screening companies that operate
in the field of asset
management.
Sectorspecific Social
Status/Indicator: RBI, Rbi ag : n Reported in its entirety n Reported in part n Not reported
Key
AR Annual report GRI Global Reporting Initiative
CoC Code of Conduct RBI RBI Group
FS Financial Sector RBI AG Raiffeisen Bank International AG