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Sustainability
rating agencies
RBI
investors
Mainstream media
Raiffeisen Bank International | Sustainability Report 2017
GRI content index / Assurance statement Engaged citizen Fair partner Responsible banker Sustainability management Overview Foreword
Stakeholder inclusion
Our business activities affect the interests of many stakeholder groups and people in different countries. We also
recognize that we are only able to run our company sustainably if we engage in frank and constructive dialog
with our stakeholder groups and seek out and find common solutions, even on controversial topics. Involving our
stakeholders is therefore one of the core action areas of the sustainability strategy and a central element of our
sustainability management.
We identify and assess relevant and sensitive issues through regular and effective dialog with stakeholders. In
various forms of communication with our stakeholder groups, we evaluate the relevance of sustainability topics.
In our sustainability committees, we consider the results of the stakeholder dialogues, including controversial
themes, and based on what we have learned, we develop concrete objectives and measures for further
development of our sustainability management.
Our stakeholders
RBI defines its stakeholders as those people or groups of people that have a legitimate interest in the company
through their direct or indirect business activities. Stakeholders are therefore primarily employees, customers, owners,
subsidiaries and equity participations as well as business partners. There are also several other stakeholder groups
with regular mutual relations.
Stakeholder universe of RBI
Employees
Owners
Network
banks and
other equity
participations
Business
partners
Suppliers
Capital
market
Customers
Corporate customers Small and mediumsized
enterprises
Private customers
Private investors
Institutional
investors
Consultants
Auditors
Rating
agencies
Conventional
rating agencies
Stock
exchanges
Analysts
Shareholder representatives
Interest
groups
Employer
and employee
representatives
European Association
of Co-operative Banks
NGOs
and
NPOs
Economy
Social
Environment
Competitors
Regulatory
authorities
Public policy
and
administration
Education
and
research Universities and
polytechnics
Non-university
research institutions
Other
educational institutions
Media
Specialist media
Civil
society
Supervisory
authorities
National
banks
Supranational
organizations
IFC EBRD EIB
MIGA
ECB