76
Overview of measures
The following table provides an overview of the measures implemented in the core business at the individual
companies.
Overview of responsible banker/core business measures
Austria C E SEE EE
Topic Measure RBI AG RBSK RKAG Valida RCB Kathrein RBPL TBSK RBCZ RBHU RBAL RBBH RBBG RBKO RBHR RBRO RBRS RBBY RBRU AVAL
Social and
environmental
policies for the
core business
Social and
environmental
criteria for
lending
decisions
Customers
with payment
difficulties
Customer
satisfaction
Sustainable
investment
products for
customer funds
Other
sustainable
products and
services
Initiatives for
disadvantaged
groups of the
population
Existence of
a social and
environmental
policy
Consideration of
social and/or
environmental criteria
in the credit rating
process/ for limit
applications
Policies/measures
concerning fair
dealing with
customers with
payment difficulties
Measures that ensure
consideration of
customer concerns/
measure customer
satisfaction
Offer of investment
products that are
desirable from the
perspective
of sustainability
Free money transfers
for donations
Free account and
special conditions
for defined NGOs /
charitable institutions
Electronic
account statements
Electronic
product information
Special conditions
for retirees
Special conditions
for students
and/or youths
Products for customers
with disabilities
Barrier-free access
to all branches and
ATMs
Website adaptation for
the visually impaired
Adaptation of ATMs
to the needs of the
visually impaired
Multilingual
ATMs for
immigrants
Guidance/
assistance/training
measures for dealing
with people with
special needs
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ ✓ n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
n.r. ✓ n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. n.r. ✓ ✓
n.r. n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
n.r. n.r. ✓ ✓ ✓
Please see the list of abbreviations for the complete company designations.
The measures listed above have largely no relevance for Raiffeisen-Leasing GmbH, which has therefore been left off the table.
n.r. … not relevant
Raiffeisen Bank International | Sustainability Report 2017