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Raiffeisen Bank International | Sustainability Report 2017
GRI content index / Assurance statement Engaged citizen Fair partner Responsible banker Sustainability management Overview Foreword
First aid refresher courses in particular were also carried out in other network banks during 2017, such as in Poland,
Hungary and Romania.
The introductory module for new employees organized by the Raiffeisen School in Romania offers workshops
that are given by specialists from the Combating Fraud and Corruption department in the Compliance division of
Raiffeisen Bank S.A. It aims at teaching the correct behavior with respect to fraud and corruption from day one.
In order to reach all levels in the company with this topic, specialized compliance workshops were held for the
Management Board and executive management by a leading international consulting firm. In addition, a mandatory
e-learning module on compliance was also developed in order to promote awareness of fraud and corruption
throughout the company. This module, as well as training for health, safety and operational risks, is completed
every year as a mandatory training course by all employees of the company.
At Raiffeisenbank (Bulgaria) EAD, training for anti-money laundering topics was offered for the first time as
classroom training, followed by regular refresher online course.
At Raiffeisen banka a.d. in Serbia, training for compliance and money laundering prevention was held with a
concluding knowledge test for all employees in 2017.
Eastern Europe (EE)
At Priorbank Belarus, all employees were obliged to participate in online training courses on the topics of
combating corruption, fraud and money laundering as well as on the code of conduct and security. To actively
promote the topic of sustainability management, the local Sustainability Management Department established
the online course “Basic Principles and Indicators of Sustainable Development – Introducing Course,” which has
already been completed by 299 employees.
New employees of AO Raiffeisenbank in Russia must demonstrate their knowledge of compliance and the
avoidance of money laundering in a test. Existing employees must complete such a test once a year or following
a change to the corresponding Russian laws. Anti-corruption training is also offered to all employees in the form
of the e-learning course “Instructions for Avoiding Fraud.”
At AO Raiffeisenbank Russia, 1,504 employees took part in an online training in 2017, in which they learned
how to correctly interact with customers with disabilities. The content includes ethical, legal and business matters.
During the course, specific situations relevant to contact with disabled persons are also simulated. This fosters
greater sensitivity for the topic.
Special training courses on “Dealing with emotions following the implementation of unpopular management
decisions” have been held in Ukraine since 2015 due to the economic necessity of staff cuts. The aim of these
courses is to ensure that the management staff are aware of the complexity of the processes and are able to
deal effectively with difficult cases. There were 197 participants in this course in 2017. The program on the topic
of stress management, which is offered to all employees, is intended to help them understand how unavoidable
stress, and the pressure it causes, affects themselves and others. The program offers training for the prevention
and reduction of stress.
Employee involvement
Employee surveys
Employee surveys are an important instrument for involving employees in the company’s development. They
provide valuable information about where further improvement is needed. For this reason, a comprehensive
group-wide survey is conducted every two years. After 2014, another employee survey was conducted in
2016/2017, which was completed in 2017 with the survey in four network banks and the head office in Vienna.