105
Raiffeisen Bank International | Sustainability Report 2018
Management Overview Foreword
of sustainability
Responsible
banker
Fair partner –
Human Resources
Fair partner –
Inhouse ecology
Engaged
citizen
GRI index and
Assurance report
Widely differing labor laws as well as family policies and health systems can be found in the various countries in
which RBI operates. In order to offer employees more options for reconciling work and family life, as well as for
a good work-life balance, the network banks provide a range of supplemental offers tailored to local needs and
possibilities.
The inclusion of people with disabilities formed part of the diversity initiatives of some of the network banks in
2018. RBI is committed to focusing on people’s skills rather than their limitations. The aim is to offer an inclusive
working environment and create awareness of the topic of disability.
In 2018, Raiffeisen BANK d.d. Bosna i Hercegovina expanded its recruitment campaign by
presenting its employees’ profiles and success stories via the bank’s website and the online
network LinkedIn. The aim is to show potential applicants the development and promotion
opportunities offered by RBI as an employer. Statements by employees who are taking part in the
campaign voluntarily and who want to share their own “success stories” are posted at regular intervals. One
of them is Bojan Ninic (a colleague with paraplegia), who began his career in the bank’s call center and now
works in the IT department. His statement underlines the company’s awareness and the appropriate working
conditions provided to employees with disabilities at Raiffeisen BANK d.d. Bosna i Hercegovina, as well as
equality of opportunity.
“I joined Raiffeisen BANK via the Uspon Agency,
which offers work placement services for people with
disabilities. At first I worked with customers in the call
center and then in retail product development, before
my career moved into information technology. My job
allows me to participate actively in society, although it
is important to note that I was employed solely on the
basis of my skills and expertise. I understood the
importance of a good work ethic, developed working
routines and learned everything I needed to know
about responsibility in the workplace.
Raiffeisen BANK is the ideal place for people who want to learn and progress in their career. What I particularly
appreciate about our company is that the premises and infrastructure are adapted for wheelchair users.”
(Bojan Ninic´ , Raiffeisen BANK d.d. Bosna i Hercegovina)
At AO Raiffeisenbank in Russia, the topic was communicated to counter staff through a specially designed
training session, “How to meet the requirements of disabled customers”.
Raiffeisen Bank Kosovo J.S.C. has launched two initiatives primarily focusing on the topic of disability. In conjunction
with World Down Syndrome Day in 2018, the HR department organized a visit to the bank’s premises for people
with Down Syndrome so that they could find out more about the banking industry. In addition, an intern with Down
Syndrome was employed by the HR department for a month. The HR and training department also initiated
various projects for customers with disabilities in conjunction with the marketing and PR department. A targeted
training program was developed and offered to people with disabilities. This is intended to improve their skills
and expertise and help to prepare them for the employment market by training them in topics including law,
marketing, human resources, retail and project management. The training is moderated by bank employees.
The project began in late November 2018. In December 2018, flyers containing general information on bank
products were printed and distributed in Braille for blind customers. Some of the bank’s advertising campaigns
were also put into sign language for the hearing impaired.