27
Commitment
to society and
environment
3 4 5 6 7 8 9 10
Raiffeisen Bank International | Sustainability Report 2018
Management Overview Foreword
of sustainability
Responsible
banker
Fair partner –
Human Resources
Fair partner –
Inhouse ecology
Engaged
citizen
GRI index and
Assurance report
Stakeholder online survey
In August and September 2018, around 2,200 stakeholders were invited to participate in an online survey on
sustainability at RBI. A total of 810 stakeholders took part in the survey, corresponding to a return rate of 36.2
percent.
The stakeholders were asked to evaluate the topics identified by us (see page 26). Firstly, they were asked to
assess the relevance of the topics to them, i.e. the extent to which they have a significant influence on their
evaluations and decisions with regard to RBI. We also wanted to know how relevant the stakeholders considered
these topics to be in respect of the digital transformation.
The survey recipients included employees from RBI AG, the Austrian subsidiaries and 13 network banks (Poland
was not included on account of its imminent sale in fall 2018). As the owners, the Raiffeisen regional banks were
also included as internal stakeholders. The following groups of external stakeholders were surveyed: customers,
business partners, NGOs and NPOs, the capital markets (including investors and rating agencies), education
and research, politics and administration, media and special interest groups.
We consider the survey to be representative in terms of evaluating and assessing materiality and deriving
measures for the future.
We deliberately prepared the adapted materiality matrix 2018 separately for internal and external stakeholders.
We refrained from calculating an overall score, as each weighting involves the potential for distortion. The materiality
matrices illustrate the significant economic, ecological and social impacts of RBI (x axis) and the evaluation of the
topics by the internal and external stakeholders (y axis).
The results of the materiality survey show what our Sustainability Management needs to focus on in the future.
Our sustainability program has been modified accordingly.
(including with regard to evaluations and decisions by the stakeholders)
Relevance for internal stakeholders
Impact of RBI
9
8
7
6
Materiality matrix – main topics (from the point of view of internal stakeholders)
Sustainable
Products and
Services
Economic
added value
Work environment
Organizational management
Inhouse ecology
Regulations and controlling
Transparency and disclosure