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Supplier evaluation and purchasing
RBI AG has around 2,200 suppliers which mainly provide services to the Head Office in Vienna and RBI. The
biggest expenses are in the areas of IT, facility management, consulting, and marketing. Suppliers are selected and
classified according to selected criteria, and sustainability criteria are factored into this through considerations of
regionality. All of RBI’s suppliers must observe the Code of Conduct (CoC) and its principles, which include compliance
with laws, a ban on corruption and fraud, upholding employees’ basic rights and environmental regulations.
Overview of measures
Austria CE SEE EE
Topic Measure RBI AG RBSK RKAG RL Valida RCB Kathrein TBSK RBCZ RBHU RBAL RBBH RBBG RBKO RBHR RBRO RBRS RBBY RBRU AVAL
Supplier Inquiry of
environmental and
✓* ✓* ✓* ✓* ✓* n.a. ✓ ✓ ✓
social standards
Please see the list of abbreviations for the complete company designations.
* Done by ZHS Office- & Facilitymanagement GmbH
Purchasing for RBI is partly carried out via RBI AG or for subsidiaries via ZHS Office- & Facilitymanagement
GmbH (ZHS). The latter takes on the following tasks for RBI AG: Building & property administration, building
management, energy management, space & relocation management, event support, purchasing of office
supplies, waste management and environmental protection.
Acting responsibly towards the environment and society, the ZHS revised supplier-related requirements in 2013.
Criteria taken into consideration include quality and costs as well as inquiries about supplier distance, compliance
with industry standards, agreements and guidelines on the environment and sustainability (e.g. UNGC) and
maintenance of certifications (quality, environment, employee protection, such as ISO 9001, ISO 14001, EMAS).
Apart from the obligatory annual check on supplier criteria, key environmental and social data are also surveyed
via a questionnaire. All suppliers of ZHS must meet certain sustainability criteria, which are electronically recorded
and analyzed. If these criteria are not met, no business relationship will be entered into.
A key supplier in Austria is Raiffeisen Informatik GmbH, which has set itself the goal, in terms of sustainability
management, of combining successful economic activity with responsibility for the environment and society.
Raiffeisen Informatik aims to shape the use and provision of information technology in an environmentally friendly
and resource-efficient manner across its entire life cycle.
Additionally, RBI’s top suppliers, provided purchasing is performed centrally, are surveyed annually on topics
including environmental and/or socially relevant certificates for the company and/or for products and/or services
purchased from RBI, proceedings due to the infringement of environmental regulations, and indicators on mobility
(km/tkm1). 91 percent of suppliers responded, and 68 top suppliers (based on revenues) were surveyed. The
feedback shows the following results:
• 47 percent of suppliers have environmental certificates and 43 percent have social standards for their company.
• 47 percent of suppliers publish their environmental and social data.
• 21 percent of suppliers have their data audited.
• 37 percent of suppliers have entered into a commitment with respect to sustainable aspects (e.g. UNGC,
Diversity Charter).
• One supplier is in proceedings due to the infringement of environmental regulations.
RBI sees the survey as an important step towards raising more awareness among our suppliers and will continue with it.
1 Ton kilometers or tkm are calculated on the basis of the transported mass in tons and the distance covered in kilometers.
Raiffeisen Bank International | Sustainability Report 2018