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With strict compliance regulations, RBI Code of Conduct, which applies to Valida employees and suppliers,
as well as the strict exclusion criteria for investments of the staff provision fund, Valida applies regulations that go
far beyond the legal requirements (SDG 16). As a member of the UNGC (United Nations Global Compact),
Valida is the first member of the industry to have been included in the list of participants of the SDG movement.
(see: https://globalcompact.at/teilnehmerorganisationen-sdg-box/)
Other sustainable products and services at the network banks
• Raiffeisen Bank Sh.A. in Albania (RBAL) offers special conditions for the lowest earners.
• RBAL also offers a community program: a partnership between the bank and the City of Tirana that offers a
particularly low interest rate for mortgage loans to young families looking to buy a house in the Albanian
capital. The aim of this program is to help young families to finance their own home. The first phase has already
concluded successfully and the second is now in preparation.
Initiatives for improving access to financial products for
disadvantaged groups of the population
It is important for social equilibrium in society that all sections of the population are given equal
opportunity to access financial services. Disadvantaged groups include people with disabilities
as well as people who have, for example, linguistic, cultural or age-related barriers to overcome.
In all of our markets, we are endeavoring as far as possible to ensure that people with disabilities
will be able to enjoy barrier-free access to all facilities in the medium term.
Overview of measures
Austria CE SEE EE
Measures RBI AG RBSK RKAG RL Valida RCB Kathrein TBSK RBCZ RBHU RBAL RBBH RBBG RBKO RBHR RBRO RBRS RBBY RBRU AVAL
Barrier-free access to all branches
n.r. n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
and ATMs
Website adaption for the
✓ ✓ ✓ ✓ ✓ ✓ ✓
visually impaired
Adaption of ATMs for the
n.r. n.r. n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓
visually impaired
Multilingual ATMs for immigrants
n.r. n.r. n.r. n.r. n.r. n.r. ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓ ✓
Guidance/assistance/training
measures for dealing with people
✓ n.r. n.r. ✓ ✓ ✓ ✓ ✓
with special needs
Product information for the
n.r. ✓ ✓ ✓ ✓
visually impaired
Availability of sign language
n.r. ✓ ✓
translators for the hearing impaired
The complete company names can be found in the abbreviation list.
Austria
Visually impaired users in Austria have the opportunity to switch the websites of RBI and ELBA internet to
high-contrast colors, making them easier to read. The web pages meet all standards in order to be read by
screen readers. For people who have difficulty using the website due to limited hand mobility, there are now
larger buttons and images. A further significant improvement was achieved through “Responsive Design”. This
means that the website is automatically modified to suit the end device. Another important measure is the
“Sensing Journey”, voluntary training that is provided to all RBI AG employees. This can help to improve their
understanding of the concerns of people with disabilities and make it easier for them to meet their needs in
connection with financial products.
Raiffeisen Bank International | Sustainability Report 2018