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Raiffeisen Bank International | Sustainability Report 2018
Management Overview Foreword
of sustainability
Responsible
banker
Fair partner –
Human Resources
Fair partner –
Inhouse ecology
Engaged
citizen
GRI index and
Assurance report
On this basis, RBI currently serves around 16 million private customers, private banking customers and small
businesses, around 100,000 corporate clients (medium-sized businesses, large local companies and international
corporations and local authorities) and around 10,000 institutional clients (banks, insurance companies, asset
managers, sovereigns and public sector organizations). RBI sees itself as a “financial adviser” to its customers,
always keeping the focus on their needs. The goal is to serve customers as comprehensively as possible with
financial services in line with their needs in order to establish long-term business partnerships. Customers typically
take advantage of entire product bundles.
RBI sees responsible corporate governance as another important pillar. In addition to compliance with statutory
and supervisory rules, this also means dealing responsibly with societal and ecological risks and underlying
transparent management processes. RBI has always given great priority to corporate governance and compliance
(see “Governance and compliance” starting on page 20).
Economic sustainability
Economically successful business is a prerequisite for ensuring the long-term survival and success of a company.
Economic value creation is generally the primary goal of productive activities. Only this ensures that other, ethical
objectives can also be realized. Through the economic value creation of its business activities, RBI generates
additional benefit for the company itself as well as for its owners and employees, its customers and the economy
in general. In this way, it makes an important contribution to the stability, resilience and productivity of the economic
system and the prosperity of society. We are fully aware of the associated responsibility.
Another requirement is ensuring appropriate capital resources. The concept of group risk controlling comprises
a sustainability perspective that should ensure that RBI has a sufficiently high core capital ratio at the end of a
planning period even if the macroeconomic environment worsens unexpectedly (details on this can be found in
the 2018 RBI Annual Report starting on page 180). The following tables provide an overview of the direct
contribution RBI has on the economy.
RBI Group operating result (in million €)
2018 2017 Change
Net interest income 3,362 3,225 137
Dividend income 51 35 16
Net fee and commission income 1,791 1,719 72
Net trading income and net income from fair value measurement 17 35 -19
Net income from hedge accounting -11 -16 4
Other net operating income 88 100 -12
Operating income 5,298 5,098 199
Staff expenses - 1,580 -1,554 -26
Other administrative expenses -1,178 -1,157 -21
Depreciation -290 -300 10
General administrative expenses -3,048 -3,011 -37
Operating result 2,250 2,087 162