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Online training Sustainability Management
Raiffeisen Bank International | Sustainability Report 2017
In the area of online training, employees at RBI AG
have had the opportunity to take advantage of
Sustainability Management training. New employees
are required to complete this training as part of their
onboarding. All other employees can watch the
online courses at any time on a voluntary basis. In
both cases, a knowledge test is conducted at the
end of the course.
Training and development initiatives at the network banks as well as safety and special
topics
In many areas of RBI, especially in the corporate and private customer business as well as in IT management,
international learning trips to exchange knowledge at the expert level were again successfully carried out. This
form of practical training, away from the traditional classroom, is strongly on the rise. A total of 53 employees
from network banks had the opportunity of a placement at RBI AG in 2017. Rotation and exchange programs for
talented individuals and “high potentials” were further expanded, such as the “Young Potentials Program,” which
was successfully held for the seventh time in 2017. In total, 68 employees from ten countries have either already
participated in it or are currently going through it.
The “Branch Management Academy,” the largest international training initiative of RBI for management staff in
sales, was further rolled out across the entire group in 2017. Over 60 percent of all branch managers at RBI have
already participated. The training was specially developed to strengthen management and leadership skills in
retail banking. The training plan focuses on “business” paired with social competence and interpersonal skills,
which are covered in particular by training courses on conflict resolution, coaching, critical and constructive
feedback and stress management. As in other parts of the group, strengthening of the feedback culture was a
key focus of the training program.
In addition to the specialist training programs, a range of training courses on safety and special topics were held
in the various countries and network banks of RBI. Some of these programs are mentioned below:
Central Europe (CE)
At Raiffeisenbank Polska, anti-corruption training courses were offered in a variety of formats. Depending on the
employee target group, these training courses are either carried out online and are mandatory for all employees
or they are specifically targeted toward, for example, sales employees and held as classroom training events. An
emphasis is also placed on this topic in the onboarding training for new employees.
At Raiffeisen Bank Zrt. in Hungary, a training and development catalog was developed that is available to all
employees. Classic classroom training as well as online courses are offered, depending on the format that
enables the best possible implementation for the specific topic. For instance, the online anti-corruption training
is mandatory for all employees to ensure that compliance requirements are met.
Southeastern Europe (SEE)
As in other network banks as well, Raiffeisen Bank Sh.A., Albania has established anti-corruption training in close
cooperation between the Training and Compliance departments. The goal is to raise awareness among the
employees in the business outlets and in the area of central administration. The training program also included the
topics of safety and first aid.